Shipping Policy
Our food is fresh and frozen, so we deliver fast and keep it cold.
Where we deliver
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Metro Manila, plus parts of Bulacan, Cavite, Laguna and Rizal that Lalamove can reach.
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Batangas: Sto. Tomas, Tanauan, Malvar, Lipa, Batangas City, Rosario and Nasugbu.
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Pampanga and North Luzon: by bus cargo (like Victory Liner or Partas) where available. This can't be booked at checkout. Message us and we'll arrange it.
- We don't ship to the Visayas or Mindanao yet.
When we deliver
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Order before 3PM for same-day delivery. Orders after 3PM go out the next delivery day.
- We deliver Monday to Saturday. No deliveries on Sundays and holidays.
- Pre-order and custom items follow their own production time (custom orders take about 15 days). Message us if you want everything delivered together.
Delivery fee
- We deliver by Lalamove (or our own riders when Lalamove is busy). The fee depends on your location and is shown at checkout before you pay.
- We don't offer free delivery. Free self pick-up in Pasig City is available.
Self pick-up (Pasig City)
- Wait for our "ready for pick-up" message, then book your own rider.
- Send us the rider's name, mobile number and tracking link.
- Pick-up is Monday to Saturday, 10AM to 4PM, except lunch (12–1PM). Order before 3:30PM for same-day pick-up.
- We'll send the exact pick-up location after you order.
When your order is on its way
- Keep your phone on so the rider can reach you. Riders may charge a waiting fee if kept waiting too long.
- If someone else will receive the order, tell us their name and number.
- You never need to pay the rider when we book the delivery. If a rider asks for extra payment, tell us.
- Put all packs in the freezer right away.
Failed deliveries
If the rider can't reach you or no one can receive the order, you'll be charged for the rider's return trip and the next delivery.
For damaged, wrong or missing items, see our Returns & Refunds policy.
Effective: October 29, 2026
